Terms of Service

Agreeing to these terms

These terms are an agreement between you and Colton Hippe, a sole proprietor doing business as Fieldhouse, based in McPherson, Kansas (“we”, “us”). They cover the Fieldhouse app for iPhone, this website (tryfieldhouse.com), and the services that come with them (together, “Fieldhouse”).

By creating an account, joining a crew or using Fieldhouse, you agree to these terms and to our Privacy Policy. If you don’t agree, don’t use Fieldhouse.

If you use Fieldhouse for a business, you’re agreeing on behalf of that business and confirming you’re allowed to. “You” then means both you and the business.

Who can use Fieldhouse

You can use Fieldhouse if:

• you’re 18 or older and able to make a binding contract;
• you’re using it for a business, not for personal or household purposes; and
• US law doesn’t bar you from using it (see Apple App Store terms).

Fieldhouse is built for businesses in the United States.

Your account

• Give accurate information and keep it up to date.
• Each login is for one person. Don’t share yours.
• Keep your password safe. You’re responsible for what happens under your login. If you think someone else has used it, change your password and tell us right away.
• We’ll email you about your account and the service, for example password resets, invites and important changes. These aren’t marketing, and they come with having an account.

Crews, admins and techs

Every account belongs to one crew. If you sign up on your own, you start a new crew and you’re its admin.

• Admins run the crew. They can invite people by email, choose each person’s role, change roles, remove members, and set the business name and Google review link the crew’s texts use. They see the crew’s shared records, including job amounts and revenue.
• Techs work the map, log knocks, and handle clients, jobs and follow-ups. They don’t see job amounts, revenue or expenses.

The Privacy Policy explains who can see what in a crew.

The crew’s records belong to the crew. When someone leaves or is removed, the clients, jobs and knocks they created stay with the crew. The crew’s admins decide what happens to them.

If you’re an admin, you’re responsible for:

• who you invite and the role you give them;
• how your members use Fieldhouse, and making sure they follow these terms;
• telling your reps that Fieldhouse records the time and place of each door they log, and that admins can see their activity and stats; and
• removing people who no longer work with you.

If people disagree about who controls a crew, we may rely on the crew’s admins or on the person who created it, and we may ask for proof before we act.

Subscriptions and billing

Fieldhouse is a monthly subscription with no contract. Fieldhouse doesn’t take payments yet. This section applies once it does.

• Who pays. The crew’s owner, the person who holds the crew’s subscription, is billed for the whole crew: $49/month for the owner, plus $19/month for each rep they add. Reps never pay anything themselves.
• Before you’re charged, we’ll show you the price, what it includes, how renewal works and how to cancel.
• Payment is charged when you confirm your subscription or, if you have a free first month, when that month ends. After that, you’re charged once a month.
• Renewal. Your subscription renews automatically each month until you cancel. Cancel before your renewal date to stop the next charge.
• Cancel any time. You keep access until the end of the month you’ve paid for.
• Deleting the app doesn’t cancel your subscription. If you’re the owner, cancel your crew’s subscription before you delete your account.
• Refunds. We’ll show you the refund terms with the price, before you’re charged. They don’t take away any refund the law gives you.
• Price changes. We’ll tell you before a price goes up and, where the law requires, ask you to agree. If you don’t agree, your subscription ends at the end of the month you’ve paid for. Founding crews keep their price; see Free trials and offers.
• Taxes are added where the law requires them.

If your subscription ends, we may limit access to paid features. Your data isn’t deleted just because a subscription ends. To delete it, see Deleting your account.

Free trials and offers

We may offer free trials or promotions. Each one comes with the terms shown when you get it.

Founding crews. Crews that join Fieldhouse from our early-access list are founding crews. A founding crew gets:

• its first month free;
• then $49/month for the owner and $19/month for each rep the owner adds; and
• that price locked in for as long as the founding crew’s subscription stays active, even when our list prices go up.

If a founding crew cancels and comes back later, current pricing applies. As with every crew, the owner is billed for the crew, and reps never pay anything.

• A free trial or free month turns into a paid subscription when it ends, unless you cancel before it ends.
• Offers are limited to one per business. They can’t be transferred or exchanged for cash, and an offer you haven’t used yet may expire. A founding crew’s locked-in price doesn’t expire while its subscription stays active.

Apple App Store terms

If you got the Fieldhouse app from Apple’s App Store, these terms also include the following, which Apple requires. If anything else in these terms conflicts with this section, this section wins for the app.

• Agreement. These terms are between you and us only, not Apple. We, not Apple, are solely responsible for the Fieldhouse app and its content.
• License. We give you a limited, non-transferable license to use the Fieldhouse app on Apple-branded products that you own or control, as allowed by the Usage Rules in Apple’s Media Services Terms and Conditions. The app may also be used by other accounts linked to the purchaser through Family Sharing or volume purchasing.
• Maintenance and support. We alone are responsible for maintaining and supporting the app. Apple has no obligation to provide any maintenance or support for it.
• Warranty. We’re responsible for any product warranties, whether express or implied by law, to the extent they aren’t effectively disclaimed. If the app fails to meet an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the fullest extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to meet a warranty are our responsibility, subject to these terms.
• Product claims. We, not Apple, are responsible for any claims by you or anyone else about the app or your possession or use of it. That includes product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• Intellectual property claims. If anyone claims that the app, or your possession and use of it, infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and resolving that claim.
• Legal compliance. You confirm that you’re not located in a country that is subject to a US Government embargo or that the US Government has designated as a “terrorist supporting” country, and that you’re not on any US Government list of prohibited or restricted parties.
• Contact. Questions, complaints and claims about the app go to us. See Contact us.
• Third-party terms. When you use the app, you must follow any third-party terms that apply, such as your wireless carrier’s.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.

Your data

“Your data” means everything you and your crew put into Fieldhouse: clients, jobs, knocks, notes, follow-ups, territories, expenses and the rest.

• You own it. We don’t claim any ownership of your data or of your customers’ information.
• Our permission to use it. You give us permission to store, copy, transmit, display and process your data only as needed to provide, secure and support Fieldhouse for you, as the Privacy Policy describes. This permission ends when the data is deleted, apart from copies in backups until they expire.
• What we won’t do. We don’t sell your data, use it for advertising, or use it to train AI models.
• Your customers’ information. You decide what to collect about your customers and the people you meet at the door, and you’re responsible for having the right to collect and store it. Under privacy laws, your business is responsible for that information, and we process it on your behalf, following the instructions you give through the app. If someone asks you to see, correct or delete their information, you handle the request, and we’ll help.
• Don’t store sensitive information that Fieldhouse isn’t built for, such as Social Security numbers, bank or card numbers, government ID numbers, health information, or a person’s race, religion or sexual orientation.
• Getting a copy. The app doesn’t have an export feature yet. If you’re an admin, email us and we’ll send you a copy of your crew’s records.
• Keep your own records. Fieldhouse isn’t a system of record for legal or tax purposes. Keep your own copies of anything the law requires you to keep, such as signed contracts and cancellation notices.

Texting your customers

Fieldhouse sends some texts to your customers automatically, on your business’s behalf, from a number we manage: a confirmation when a job is scheduled, a review request when a job is completed, and one review reminder 4 days later if the customer hasn’t replied. The Privacy Policy explains exactly when texts are sent.

These texts are your business’s messages to your customers. You agree to:

• text only your own customers and people who asked you for a quote, and only after they’ve given you permission in the form the law requires;
• stop texting anyone who replies STOP or asks you to stop, by removing their number from the client in Fieldhouse right away;
• make sure each number is correct and belongs to the person you mean to text;
• never use Fieldhouse for marketing blasts, bought or shared lists, or cold texts; and
• follow the Telephone Consumer Protection Act (TCPA), state texting laws, and carrier and industry rules, including A2P 10DLC registration.

Fieldhouse lets you record whether a person said it’s OK to text, but it doesn’t yet block texts based on that answer. Check it before you schedule a job for someone you met at the door.

We may ask for information about your business to register with carriers. We may limit, delay or stop texts for any crew if carriers require it, if we get complaints, or if we suspect misuse. Carriers filter messages, so we can’t guarantee that every text arrives. Texting is included in your crew’s subscription for now. We may set reasonable limits or charge for heavy use, and we’ll tell you before we do.

Knocking doors and the law

Fieldhouse helps you decide where to knock and keeps track of what happened. Running your business legally is up to you, including:

• getting any solicitor or peddler permit your city or county requires, and following local rules on when and where you can knock;
• respecting “No Soliciting” signs, local do-not-knock lists, and anyone who asks you not to come back. Mark those houses Do Not Knock and leave the mark in place;
• giving buyers any notice of their right to cancel that the FTC’s Cooling-Off Rule or state law requires. Fieldhouse lets you note that you gave it, but doesn’t give it for you;
• the licensing, insurance, tax, advertising and consumer-protection laws for your trade; and
• your reps’ conduct and safety, and employment laws, including any law that requires you to tell workers their location is recorded.

We don’t give legal advice. If you’re not sure what applies where you work, ask a lawyer or your local government.

Neighborhood income data

The map colors are based on the US Census Bureau’s American Community Survey estimates of median household income for Census block groups, areas of roughly 600 to 3,000 people.

• They’re estimates with margins of error. They can be years out of date, and some areas have no figure.
• They describe neighborhoods, not households. A green area can include households that earn little, and a red area can include households that earn a lot.
• They’re provided as is, to help you plan where your crew spends its time. We don’t promise they’re accurate, complete or current.

You must not use the income colors, or anything else in Fieldhouse, to decide whether to offer anyone housing, credit, insurance, a job or a service on different terms, or to treat anyone differently because of race, color, national origin, religion, sex, familial status, disability, age or any other trait the law protects. Use them only to decide where to knock.

This product uses the Census Bureau Data API but is not endorsed or certified by the Census Bureau.

Acceptable use

Don’t use Fieldhouse to:

• break the law, or help anyone else break it;
• send spam, or texts people didn’t agree to;
• harass, threaten, stalk or intimidate anyone, or record the location of someone who doesn’t know it’s being recorded;
• store information you don’t have the right to store;
• get into another crew’s data or another person’s account, or get around the limits on what your role can see;
• upload malware, probe or attack our systems, or put an unreasonable load on them;
• scrape, copy or resell the map, building or income data, or anything beyond your own crew’s records;
• reverse engineer, decompile or copy the app, except where the law allows it despite this rule;
• resell, rent or share access to Fieldhouse with people outside your crew; or
• pretend to be someone else, or misrepresent your business.

Our rights and others’ content

• Fieldhouse belongs to us, including the app, the website, the design, the code, and the Fieldhouse name and logo. These terms give you the right to use Fieldhouse as described here, and no other rights in it.
• Map data © MapTiler © OpenStreetMap contributors. Building locations come from Microsoft’s Global ML Building Footprints, licensed under the Open Data Commons Open Database License (ODbL). Income figures come from the US Census Bureau. Each is used under its own terms.
• Fieldhouse includes open-source software, used under its own licenses.
• Feedback. If you send us ideas or suggestions, we can use them without owing you anything.

Changes to Fieldhouse

Fieldhouse is new and still changing. We may add, change or remove features. Some may be labeled beta or early access; they might not work perfectly, and they might change or go away. If a change takes away something important you’re paying for, we’ll tell you ahead of time when we can.

If we ever shut Fieldhouse down, we’ll give you at least 30 days’ notice and a way to get a copy of your data.

Availability and support

• We work to keep Fieldhouse running, but we don’t promise it will always be available, fast or error-free, and we don’t offer an uptime guarantee.
• Fieldhouse can be down for maintenance, or because of problems with the internet, your phone or our providers.
• Knocks logged without signal wait on your phone and upload later. If the app is deleted or the phone is lost before they upload, they’re gone. Logging a sale needs a connection.
• Location readings depend on your phone and can be wrong. A “verified” knock is a helpful signal, not proof of where someone was, and an unverified one isn’t proof that they weren’t there.
• For help, email hello@tryfieldhouse.com. We’ll reply as soon as we can.

Ending your use

You can stop any time. Delete your account in the app (Settings → Account → Delete account) or by emailing us. If you’re the owner, cancel your crew’s subscription first.

We can suspend or close an account or a crew if you break these terms or the law, if your use puts other people, carriers or Fieldhouse at risk (for example, through texting complaints), or if the law requires it. When it’s reasonable, we’ll tell you first and give you a chance to fix the problem.

When an account closes, your right to use Fieldhouse ends, and we handle your data as the Privacy Policy describes. Sections that by their nature should last still apply, including Your data, Acceptable use, Disclaimers, Limitation of liability, Indemnity, and Disputes and governing law.

Being removed from a crew by its admin isn’t us closing your account. You keep your login, and you start a new crew of your own.

Disclaimers

Fieldhouse is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We don’t promise that Fieldhouse will be uninterrupted, secure or error-free; that map, building, income or location data will be accurate; that texts will be delivered; or that any house is worth knocking. The business decisions you make with Fieldhouse are yours.

Some places don’t allow these disclaimers. Where that’s the case, they apply only as far as the law allows.

Limitation of liability

To the fullest extent the law allows:

• We aren’t liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities, even if we were told they were possible.
• Our total liability for all claims about Fieldhouse is limited to the greater of what you paid for Fieldhouse in the 12 months before the event that led to the claim, or US$100.

These limits apply to every kind of claim, whether in contract, tort (including negligence) or otherwise. They don’t limit any liability that the law doesn’t allow to be limited.

Indemnity

If someone makes a claim against us because of something on your side, you’ll cover it. Specifically, you’ll defend and indemnify Fieldhouse and the people who run it against third-party claims, losses and costs (including reasonable lawyers’ fees) that come from:

• your data, including information about your customers;
• texts sent to your customers through Fieldhouse;
• your door-to-door work and your reps’ conduct;
• your crew members’ use of Fieldhouse; or
• your breaking these terms or the law.

We’ll tell you promptly about any such claim, let you control the defense, and cooperate. We can take part with our own lawyer at our own cost. You can’t settle a claim in a way that admits fault on our behalf without our written consent.

Disputes and governing law

• Talk to us first. Before bringing a claim, email us and describe the problem. We’ll try to sort it out within 30 days.
• Kansas law. These terms are governed by the laws of the State of Kansas and applicable US federal law, without regard to conflict-of-laws rules.
• Where. Any dispute that isn’t resolved informally will be decided in the state or federal courts located in Kansas, and you and we agree to those courts’ jurisdiction. Either of us can bring a claim in small claims court instead, if it qualifies.

Changes to these terms

We may update these terms. We’ll post the new version here and change the date at the top. If a change is significant, we’ll email account holders before it takes effect. If you keep using Fieldhouse after a change takes effect, you accept it. If you don’t accept it, stop using Fieldhouse and delete your account. If you’re the owner, cancel your crew’s subscription first. Changes don’t apply to a dispute that’s already under way.

General

• Whole agreement. These terms, the Privacy Policy and any terms shown when you buy a subscription are the whole agreement between you and us about Fieldhouse.
• Transfers. You can’t transfer these terms or your account without our written permission. We can transfer them as part of a merger, acquisition or sale of our business, and we’ll tell you if we do.
• If part is invalid, the rest still applies, and the invalid part is enforced as far as the law allows.
• No waiver. If we don’t enforce something right away, we can still enforce it later.
• Things outside our control. We aren’t responsible for delays or failures caused by events beyond our reasonable control, like outages at our providers or carriers, natural disasters or changes in the law.
• Relationship. We’re independent of each other. These terms don’t create a partnership, employment or agency relationship.
• Notices. We’ll send notices to the email address on your account. Send yours to hello@tryfieldhouse.com. You agree that email and notices posted on this site count as written notice.
• Headings and examples are for convenience. “Including” means “including but not limited to”.

Contact us

Questions about these terms: email hello@tryfieldhouse.com.

Fieldhouse is run by Colton Hippe, a sole proprietor doing business as Fieldhouse, based in McPherson, Kansas, United States. If you need our mailing address or phone number, email us and we’ll send them.