Privacy Policy

Who we are

Fieldhouse is run by Colton Hippe, a sole proprietor doing business as Fieldhouse, based in McPherson, Kansas (“we”, “us”). We make Fieldhouse, a door-to-door CRM for exterior-cleaning crews. This policy covers:

• the Fieldhouse app for iPhone,
• this website, tryfieldhouse.com, including the early-access sign-up form, and
• emails between you and us.

Fieldhouse is a tool for businesses. If you’re a homeowner, or a customer of a business that uses Fieldhouse, see If you’re a customer or homeowner.

This policy doesn’t cover Apple’s App Store, or other companies’ apps and websites that Fieldhouse opens, like Apple Maps or Google reviews. Their own privacy policies apply.

What we collect

Most of what we store is what you and your crew type or tap into the app. Here it is, grouped by kind.

Your account

• Sign-in details: your email address and password. Our sign-in provider, Supabase, stores your password in scrambled (hashed) form. We can’t read it.
• Profile: your first and last name and your phone number.
• Crew: which crew you’re on, your role (admin or tech), and the crew’s business name and Google review link, which an admin sets and your crew’s texts use.
• Invites: when an admin invites someone, we store that person’s email address, the role they were invited to, who invited them, and when the invite was sent, accepted, cancelled or expires.

Your customers and the houses you visit

Fieldhouse is where your crew keeps track of customers and doors. So it holds information you enter about other people, including people who have never used Fieldhouse.

• Clients: name, phone number, email, address, notes, tags (such as “Gate Code” or “Pays Cash”), a recurring schedule, whether they’ve left a review, and the map location of their address.
• Jobs: the service, date, price, status, notes and tags, who sold the job, whether you asked for a review, and whether you gave the customer a notice of their right to cancel.
• Knocks: each time someone on your crew logs a door, we store the house, the time, who logged it, and what happened: no answer, door hanger, not interested, Do Not Knock, interested, quoted, sold, or a return visit. A knock can also hold a quote (price and services), a follow-up date, time and note, and other notes.
• Door contacts: when someone at the door is interested or gets a quote, you can save their name, their phone number, and whether they said it’s OK to text them. That answer starts as “no”.
• Do Not Knock: if someone asks your crew not to come back, you can mark the house Do Not Knock. The mark stays until someone on your crew clears it.
• Follow-ups: the house, who owns the follow-up, when it’s due, a note, and when it was done.
• Territories: areas you draw on the map, with a name, a color and a summary of the neighborhood income inside them.
• Texts: for texts Fieldhouse sends for you, the phone number, the message, whether it was sent, and when a reply came in. See Texting your customers.
• Expenses (admins only): date, category, amount and notes.

The houses on the map come from Microsoft’s public Global ML Building Footprints data. It holds building locations only, with no names or owner details.

Location

Fieldhouse uses your iPhone’s location only while the app is open. iOS calls this “While Using the App”. Fieldhouse never asks for “Always” access, and it doesn’t track you in the background or between knocks.

The app uses your location to:

• Show you on the map. It centers the map near you, shows the blue dot, and finds you when you tap the locate button.
• Record where a knock was logged. When you log a door, Fieldhouse saves where your phone was, how accurate that reading was, and how far you were from the house. It only uses a reading from the last 2 minutes. If there isn’t one, or you haven’t allowed location, the knock is saved without it. A knock logged within 75 meters (about 250 feet) of the house is marked “verified”.
• Sort the Today list by distance. This happens on your phone and isn’t sent to us.
• Look up addresses. When you add a client, the app sends the address to Apple’s location service to place it on the map. When you open a house, it sends the house’s map position to Apple to find the street address. If you make a sale, that address is saved on the new client.

The location saved with a knock is visible to everyone on your crew. Admins can also see how often each rep’s knocks were verified.

Turning it off. Go to Settings → Privacy & Security → Location Services → Fieldhouse and choose Never. You can still log knocks. They’re saved without your phone’s location and aren’t marked verified. The map won’t center on you, and new addresses won’t be looked up or placed on the map until you turn location back on. Turning location off doesn’t remove the location saved with earlier knocks.

Technical information

• The app has no analytics, advertising, crash-reporting or tracking tools in it. It doesn’t use Apple’s advertising identifier, and it doesn’t track you across other companies’ apps or websites.
• Like any app that uses the internet, it connects to our servers and providers, and they see the technical details every connection carries: your IP address, the time, and basic information about your device and app version. Our database provider keeps server logs of these requests.
• Our map provider, MapTiler, sees your IP address and which part of the map you’re looking at, because it sends the map images for that area.
• If you’ve turned on Share With App Developers in iOS, Apple may share crash reports and usage statistics with us. These don’t include your name or email. You can turn this off in Settings → Privacy & Security → Analytics & Improvements.
• The app doesn’t use your photos, camera, contacts or microphone, and it doesn’t send push notifications.

On your phone

Some data is kept in the app’s own storage on your iPhone:

• your sign-in session, so you stay signed in;
• knocks you logged without signal, waiting to upload, with everything saved on them, door contacts and location included. They upload when you’re back online;
• your role, and preferences such as which day your week starts on.

Signing out or deleting your account removes your sign-in session, but doesn’t clear the waiting knocks, your role or your preferences yet. Deleting the app does. If knocks are still waiting to upload when you sign out, they’ll upload under the next account that signs in on that phone, so let them finish first.

Neighborhood income

The map colors come from the US Census Bureau’s American Community Survey (the 2020–2024 five-year estimates). For each Census block group, a neighborhood of roughly 600 to 3,000 people, we take the median household income and compare it with a level set for your market. The area shows as qualifies, near or below, or gray when the Census doesn’t publish a figure.

This is public, statistical data about areas. It isn’t information about any household or homeowner. Fieldhouse doesn’t use property records, credit data or any other data about individual homeowners.

This website

• Early-access list: when you sign up, we get your name, email address, where you knock (the city and state you type) and crew size, and, if you give them, your business name and whether you’d test the beta on your iPhone. Our web host, Netlify, receives and stores the form and checks it for spam using Akismet, a service from Automattic. We use it to email you about Fieldhouse, early access and the founding-crew offer, and we use where people knock to decide which areas to add to the map next. We don’t add you to anyone else’s list, and you can ask us to remove you at any time.
• Hosting logs: Netlify logs basic details of each visit, like your IP address, your browser and the page you asked for, to run and protect the site.
• No cookies or tracking: this website sets no cookies and uses no analytics, ads, or third-party scripts or fonts.
• Email: if you email us, we keep the conversation so we can help you and keep a record of it.

How we use it

We use information to:

• run Fieldhouse: store your records, keep them in sync across your crew’s phones, draw the map and work offline;
• send the texts Fieldhouse sends for you (see Texting your customers);
• send account emails, like password resets, email-change confirmations and crew invites;
• manage your crew’s subscription and billing, once Fieldhouse takes payments;
• answer you when you contact us;
• keep Fieldhouse secure, prevent abuse and fix problems;
• tell you about important changes, and email people on the early-access list about early access and the launch; and
• meet our legal obligations and enforce our Terms of Service.

We don’t:

• show ads, in the app or on this website;
• sell personal information, or share it for targeted (cross-context behavioral) advertising;
• give or sell data to data brokers;
• use your data or your customers’ data to train artificial intelligence models;
• contact your customers for our own purposes; or
• look through your crew’s records, except to help you when you ask, to keep Fieldhouse secure, or when the law requires it.

If we ever want to use personal information in a way this policy doesn’t describe, we’ll ask for your permission first.

Who we share it with

We use a few companies to run Fieldhouse. Each gets only what it needs to do its job for us:

• Supabase hosts our database, handles sign-in and account emails, and runs the server code that sends texts. It stores your account and your crew’s records in the United States. (Supabase privacy policy)
• Twilio sends texts to your customers and receives their replies. It gets the customer’s phone number and the message. (Twilio privacy policy)
• MapTiler supplies the map. It gets your IP address and the part of the map you’re viewing, but none of your account or crew records. (MapTiler privacy policy)
• Apple looks up addresses and map positions for the app, and may send us crash reports if you’ve allowed it. (Apple privacy policy)
• Netlify hosts this website and receives early-access sign-ups, which it checks for spam with Akismet. (Netlify privacy policy, Automattic privacy policy)

Payments. Fieldhouse doesn’t take payments yet. Before anyone is charged, we’ll name the company that processes payments in this list, and say what it receives.

Our providers are bound by their agreements with us to use this data only to provide their service to us, and to protect it at least as well as this policy does.

When you tap Call, Text, Email or Directions, the app hands off to your iPhone’s Phone, Messages, Mail or Maps app. What you send there goes through Apple and your carrier, not through Fieldhouse, and we don’t see it.

Your crew. Everyone on your crew sees the crew’s shared records. Who can see what in your crew explains it role by role.

The law. We may disclose information if we believe in good faith that a law, court order or valid legal process requires it, or to protect someone’s safety or our rights. Where the law allows, we’ll tell you first.

If Fieldhouse is sold. If Fieldhouse is merged or sold, your information may move to the new owner, who must keep honoring this policy. We’ll tell you before that happens.

With your permission. We’ll share information in any other way only if you ask us to or agree.

That’s the whole list. The app doesn’t send your data to Google. When a customer taps your crew’s review link in a text, they go to Google, and Google’s privacy policy applies there.

Who can see what in your crew

A crew shares one set of records. What each person sees depends on their role. Our database enforces these limits; they aren’t just hidden in the app.

Everyone on the crew

• The map, every knock and what happened, door contacts, quotes, follow-ups and Do Not Knock marks, including who logged each knock and the location saved with it.
• Clients and jobs: names, phone numbers, emails, addresses, notes, services, dates and statuses.
• Territories.
• The crew’s business name and Google review link.
• Teammates’ first and last names.

Admins only

• Job prices, revenue, unpaid totals and other money figures. Techs see quote amounts logged at the door and can enter a price when they log a sale, but they can’t see job amounts after that.
• Stats for each rep: knocks, doors per hour, answer rates, how often their knocks were verified by location, and “active hours”. Active hours are worked out from the times of a rep’s knocks; a gap of more than 45 minutes starts a new stretch. Admins can also show one rep’s knocks on the map.
• Managing the crew: inviting people, changing roles, removing members, and setting the crew’s business name and Google review link.

Only you

• Your phone number and the rest of your profile, apart from your name.
• If you’re an admin, your expenses and the texts sent from your account.

If you’re a rep, your crew’s admins can see where and when you logged each door. Fieldhouse doesn’t record your location between knocks or when the app is closed.

When an admin removes someone from the crew, that person loses access. The knocks, clients and jobs they created stay with the crew.

Texting your customers

Fieldhouse can text your customers for you, from a phone number we manage through Twilio. Today it sends three kinds of text, each to the phone number saved on the client:

• A confirmation when a job is marked Scheduled, including a sale logged at the door. It has the customer’s first name, your crew’s business name, the service, and the date and time (Central time), and ends “Reply STOP to opt out.”
• A review request when a job is marked Completed. It thanks the customer in your crew’s name and includes the crew’s Google review link. If no link is set, it isn’t sent.
• One reminder 4 days after a review request, if the customer hasn’t replied and you haven’t marked that they left a review.

We keep a record of each text: the number, the message, whether it was sent, and any error.

Permission is your responsibility. You must have each customer’s permission before Fieldhouse texts them. When you log a door, you can record whether the person said it’s OK to text. Fieldhouse doesn’t check that answer before sending yet, so a sale logged at the door sends a confirmation even if they said no. If someone doesn’t want texts, leave their phone number off the client, or remove it.

Replies. When a customer replies, we note the time, which also stops the review reminder. Replies don’t appear in the app yet. The reply text and the sender’s number are written to our server logs, which our database provider keeps for a limited time.

Stopping texts. If a customer replies STOP, or asks you or us to stop texting them, remove their phone number from the client. Or email us at hello@tryfieldhouse.com, and we’ll remove that number from every client it’s saved on and ask the business not to add it back.

Texts from your own phone. The Text, Text quote and Ask for review buttons open your iPhone’s Messages app. Those texts go from your own number, not through Fieldhouse, and we don’t see or store them.

If you’re a customer or homeowner

If a business that uses Fieldhouse knocked on your door or did work for you, it may have saved your name, phone number, email, address and notes about your visit in Fieldhouse, and a Do Not Knock mark if you asked for one. That business decides what to save and how to use it. We store and process it for them, and we don’t use it for our own purposes. In privacy-law terms, the business is in control of your information and we’re its service provider.

• To see, fix or remove your information, ask the business. Its admins can edit or archive your record, or mark your house Do Not Knock for their crew.
• To stop texts, ask the business, or email us.
• You can also email us at hello@tryfieldhouse.com. Tell us your name, address and phone number, and the business if you know it. We’ll pass your request to the business, help them act on it, and act on it ourselves where the law requires us to.

How long we keep data

• While your account is open, we keep your account and your crew’s records. Fieldhouse doesn’t delete them on a timer.
• Archiving isn’t deleting. An archived client or job is hidden but kept, and can be restored from Clients → Archived. Knocks are kept as a permanent history; a correction is saved as a new entry.
• Text records are kept until the account that sent them is deleted.
• Particular records, such as one customer’s details, can be permanently deleted if a crew admin emails us to ask.
• Server logs and backups are kept by our providers for a limited time, then deleted on their schedule.
• Early-access sign-ups are kept until you ask us to remove them, or until we no longer need them for early access and the launch.

Deleting your account

In the app, go to Settings → Account → Delete account and confirm twice. What happens depends on your crew:

• If you’re the only person on your crew, we delete the whole crew: its clients, jobs, knocks, follow-ups, territories, invites and text history, along with your login, profile and expenses.
• If others are on your crew, we delete your login, your profile, your expenses and the texts sent from your account, and remove you from the crew. The clients and jobs you added are archived and stay with the crew, and so do the knocks, follow-ups and territories you logged. They’re the crew’s business records, so they’re kept, but no longer linked to your account. They keep what was saved on them, including the location recorded when each knock was logged. If you joined by invite, the crew’s record of that invite, including the email address it was sent to, is kept too.
• If you’re your crew’s only admin and others are still on it, you’ll first need to make someone else an admin in Settings → Team, or remove the other members.

By email, if you can’t use the app or would rather we do it: email hello@tryfieldhouse.com from the address on your account. We’ll confirm it’s you, delete your account the same way within 30 days, and tell you when it’s done.

Good to know:

• If you’re the account owner, cancel your crew’s subscription before you delete your account.
• Deleting the Fieldhouse app doesn’t delete your account. And deleting your account doesn’t clear all the data on your phone, so delete the app too (see On your phone).
• Copies in our providers’ backups and logs are removed when those expire.
• We keep anything the law requires us to keep, such as a record of a legal request, and use it only for that purpose.
• A crew admin can ask us by email to delete the whole crew’s records.

Your choices and rights

• See and correct. You can see and edit most of your information in the app: your profile, clients and jobs. For anything else, email us.
• Get a copy. The app doesn’t have an export yet. Email us and we’ll send your information, or your crew’s records if you’re an admin, in a common format like CSV within 30 days.
• Delete. See Deleting your account.
• Location. Turn it off any time in iOS Settings. See Location.
• Early-access emails. Reply to any of our emails, or email us, and we’ll take you off the list.

US state privacy rights

Some US states, including California, Colorado, Connecticut and Virginia, give residents rights over their personal information. We give these rights to everyone who uses Fieldhouse, wherever you live:

• to know what personal information we collect, use and disclose, and to get a copy;
• to correct it;
• to delete it;
• to opt out of its sale, its sharing for targeted advertising, and certain kinds of profiling; and
• to not be treated differently for using any of these rights.

We don’t sell or share personal information as those laws define it, and we haven’t in the past 12 months. So there’s nothing to opt out of, but you can still ask, and we’ll confirm it in writing. We treat a Global Privacy Control signal from your browser as an opt-out request. We use sensitive information, such as precise location and your login, only to provide the Fieldhouse features this policy describes, including the verified-knock rates your crew’s admins see. We don’t use it for anything else.

How to ask. Email hello@tryfieldhouse.com. We’ll check that the request comes from the email address on the account, or ask for enough detail to match it to records we hold. Someone you authorize can ask for you, with your signed permission. We’ll answer within 45 days, or tell you if we need up to 45 more. If we say no, we’ll explain why. You can reply to ask us to reconsider, and if you’re still not satisfied, you can contact your state attorney general.

In the categories these laws use, in the past 12 months we collected: identifiers (name, email address, phone number, IP address); customer records (business name, addresses, notes); commercial information (jobs and quotes); precise geolocation (location saved with knocks); internet activity (server and website logs); professional information (your crew and role); and information derived from activity (rep stats). We got it from you, your crew, your device, Apple and public Census data. We use it for the purposes in How we use it, and disclose it only to the providers and people in Who we share it with.

How we protect data

• Data is encrypted in transit (HTTPS) between the app, our servers and our providers, and encrypted at rest by our database provider.
• Database access rules keep each crew’s records to that crew, keep job amounts and expenses away from techs, and keep your personal details, like your phone number, to you.
• Passwords are stored hashed by our sign-in provider. We can’t see them.
• Only the people who run Fieldhouse can reach the database, and only to run, support and secure the service.
• On your phone, data sits in the app’s own storage. Use a passcode on your iPhone to protect it.

No system is perfectly secure. If a breach affects your personal information, we’ll tell you without unreasonable delay and as the law requires. If it affects your customers’ information, we’ll tell your crew’s admins so they can tell their customers.

Children

Fieldhouse is a business tool for adults. You must be 18 or older to create an account. We don’t knowingly collect personal information from children. If you think a child has given us personal information, email us and we’ll delete it.

Where your data is stored

Fieldhouse is run from the United States, and our database is hosted in the United States. Supabase, Twilio, Netlify and Apple are US companies; MapTiler is based in Switzerland. Fieldhouse is built for businesses in the US. If you use it from another country, your information will be transferred to and stored in the US, where privacy laws may differ from yours.

Changes to this policy

When we change this policy, we’ll post the new version here and update the date at the top. If a change is significant, we’ll email account holders before it takes effect. We won’t use information we already have in a significantly different way without your permission.

Contact us

Questions, requests or complaints about privacy: email hello@tryfieldhouse.com. We’ll reply as soon as we can.

Fieldhouse is run by Colton Hippe, a sole proprietor doing business as Fieldhouse, based in McPherson, Kansas, United States. If you need our mailing address, email us and we’ll send it.