Support

Questions, bugs or help getting your crew set up? Email us and a real person answers.

Contact

hello@tryfieldhouse.com

Write from the email on your Fieldhouse account so we can find it. For a bug, tell us what you tapped and what happened. A screenshot helps.

FAQ

How do I delete my account?

In the app, go to Settings → Account → Delete account and confirm twice. Your login, profile and expenses are deleted. If others are on your crew, the clients and jobs you added are archived and stay with the crew, and the visits you logged stay on the crew’s map. If you’re the only one on it, the crew is deleted along with all its clients and jobs. If you’re the crew’s only admin and others are still on it, make someone else an admin in Settings → Team first, or remove the other members.

If you’re the account owner, cancel your crew’s subscription before you delete your account.

If you can’t use the app, email us from your account’s address and we’ll delete your account the same way within 30 days. The Privacy Policy explains what we keep and why.

How do I invite a rep?

You need to be an admin. Go to Settings → Invite, type their email, choose Tech or Admin, and tap Send invite.

They’ll get an email invite. They open the link on their iPhone with Fieldhouse installed, add their first name, set a password, and tap Join crew. They’re on your crew with the role you picked.

Invites you’ve sent wait under Settings → Team → Pending invites. Tap one to resend or cancel it. If the link in the email has expired, resend it.

An invite only works for an email that doesn’t have a Fieldhouse account yet. If your rep already signed up on their own, email us at hello@tryfieldhouse.com and we’ll help move them onto your crew.

What can techs see?

Techs get what they need to work a route. Job amounts, revenue and expenses stay with admins.

A tech can:

• Use the Map and the Today list, with every house’s history from the whole crew, including notes and Do Not Knock marks
• Log knocks, quotes, follow-ups and sales, including the price of a sale
• See and edit the crew’s clients and jobs: names, phone numbers, addresses, notes, services and dates
• Mark jobs complete and see today’s jobs on the Dashboard

A tech can’t:

• See job amounts, revenue, unpaid totals or the Dashboard’s Business and Doors views
• Change a job’s price after the sale is logged
• See or add expenses
• See the Messages tab or the texts Fieldhouse sends to customers
• Mark a job paid, or change the crew’s business name or review link
• Invite, remove or change the role of anyone on the crew

Admins also see the money and each rep’s stats, such as hours active and how many of their knocks were logged at the door. To change someone’s role, an admin goes to Settings → Team, taps their name and chooses Make admin or Make tech.